Profil CV N°5063664

Expérience dans les secteurs d´activité suivants :

• Automobile, matériels de transport, réparation
• BTP, construction
• Centres d´appel, hotline, call center
• Marketing, communication, médias

Expérience professionnelle

• Senior Team Leader VS Ops
• Majorel Casablanca
• Depuis 04.2016
• nable a culture of continuous improvement, including actively championing root cause analysis and deployment of corrective action at source. Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements, staff attendance & attrition objectives. • Promote Innovation Programme and support ideas implementation in order to drive efficiency and improve key SLA/KPI metrics • Work closely with the Operations Manager and HR/Recruitment team to deliver resource requirements in line with contractual requirements; and staff attendance & attrition objectives. • In conjunction with the Operations Manager and Training Leads, ensure tight implementation of staff training, development and performance programmes and ensure that processes and milestones are adhered to so that performance is optimized and employees are able to reach their full potential.

• ustomer Relation Management Consultant
• Eagle hills Dubai
• 01.2014 - 01.2016
• • Maintains a thorough knowledge of the organization and adheres to all organizational standards • Responsible for design, build, test and deployment efforts for CRM technology solutions • Provide hands on functional and technical knowledge as well as manage client relationships within the Context of the role • Write development specifications and interface with Customers to test modifications and resolve any is issues that arise • Execute assigned tasks within a structured project environment and lead consultants in various project work streams • Analyze customer needs and participate in the design and architecture of business process solutions • Responsible for completeness and quality of functional design

• Team Leader in RTA
• Roads and transport authority Dubai city
• 01.2012 - 01.2015
• Supervising, guiding, motivating, and helping colleagues to work together, also to ensure the delivery of good customer service by colleagues. Maintaining the smooth run of business to keep the good standard Organize and delegate workload among colleagues, and monitoring their progress to a satisfactory outcome. DUTIES AND RESPONSIBILITIES: • Helping with training and development • Completing paperwork • Handling complaints (from both staff and customers) • Financial responsibilities • Ordering stock (where applicable) • Helping with promotional events • Personnel duties • Reporting to senior level management